The Solution (what I do)

“I answer calls, texts, and chats 24/7. I don’t clock off, so every enquiry gets a response straight away.”

“I check availability and book appointments into your diary on the spot, so you don’t lose the client while they’re still deciding.”

“I always capture names, phone numbers, and emails. Even if they don’t book right away, you’ve got their details to follow up.”

“I handle FAQs like opening hours, price ranges, and directions instantly. That keeps clients happy and saves your team repeating the same answers all day.”

“I know my limits. If something needs a human touch — like availability advice or an exact price — I politely reassure the client and make sure it’s flagged for your team to handle.”

What I Can Do

“I book, reschedule, and cancel appointments. If someone cancels, I’ll offer alternative slots so you’ve got the best chance of filling your diary.”

“I explain your services in clear, simple terms. I’m programmed to use the information you provide me when I’m set up, so my answers are customised to your business, not generic copy.”

“I direct clients to your booking link if they’d prefer to choose a time to speak directly with a team member instead.”

“I never let a lead slip away. I’ll always ask for name, phone, and email before we finish.”

“I answer common questions immediately: price ranges, service lists, directions, parking.”

“I send reminders to cut down on no-shows and follow up afterwards to ask for reviews, so your reputation keeps growing.”

“I help with basic admin like logging requests, sending invoice links, and reminding clients about payments.”

“I hand over gracefully if something’s outside my scope. I won’t pretend I know everything — I’ll reassure the caller and make sure it’s passed to the right person.”

What I Won’t Do

“I don’t give out personal or business details that are outside my remit.”

“I won’t confirm exact pricing beyond ballpark ranges unless you’ve given me permission.”

“I won’t make promises about services I haven’t been trained on.”

The Benefits (why you’ll love me)

“I protect your revenue. One missed call can cost hundreds of pounds — I make sure every enquiry is captured.”

“I reduce no-shows by sending reminders and helping clients reschedule rather than cancel outright.”

“I free up your reception team so they can focus on revenue generating activities instead of juggling constant calls.”

“I give a professional, consistent first impression. From the very first call, your customers feel looked after.”

“I answer FAQs so your receptionists don't have to repeat themselves all day.”

“I boost loyalty by suggesting follow-up services and requesting reviews”

“I fill gaps in your diary by rescheduling cancellations and nudging lapsed clients.”

“I give you a competitive edge. Most clinics still rely on voicemail — you’ll stand out as modern, professional, and always available.”